Account Migration Update: Server Downtime

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Account Migration Update: Server Downtime

Post by UO Herald » Sat Aug 13, 2011 1:37 pm

Originally posted 13 Aug 2011 11:25:23 EST by Rowland Cox on the UO Herald:

Update: Oceania is back online.

Update: Servers are now back online. If you experience any further abnormality with the 6th character slot please contact in-game Customer Support. We are close to having the connection issues with the Oceania shard resolved, and it should be available soon. Thank you for your patience today.

Update: Game servers will be taken offline at 8:45 EDT to resolve an issue with the 6th character slot. Estimated downtime is one hour.

Migration Update:

Shards are now online.

Production servers have been reverted to last best version August 13th, 2011 6:25 a.m. EDT, with the exception of Origin which was reverted to August 12th, 2011 7:02 a.m EDT.

Veteran rewards are currently disabled.

We are investigating 6th character slot and other entitlement issues associated with our recent change to a new account center.

We are monitoring the forums and CS is forwarding all issue to the team. We will do our best to keep you updated as we hope to have many fixes implemented during the weekend.

The team at Stratics has put together an additional How to Guide (http://vboards.stratics.com/uhall/24871 ... -page.html). Take a look, and as we discover other ways to increase the knowledge base for this transition we will add and share with you.



Update: The servers are currently down.


Greetings,

We are aware of several issues, including the character slot problem, and we are working on fixes now. The servers will be coming down shortly to impliment the fixes. Thank you for your patience.
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