Server Downtime Update

[UO Herald]

Originally posted 12 Aug 2011 13:14:07 EST by Calvin Crowner on the UO Herald:

Update: Oceania is currently down. The facility in Sydney is going through unscheduled maintenance.We will update with more information as we recieve it. We apologize for the inconvenience.

Update: The game servers are now back online.

Update: We have identified and fixed a critical server crash and are in the process of deploying a fix.

Update: Servers are currently down.

Update: We have rescheduled the downtime to begin at 9:00 p.m. EDT.

Update: We have rescheduled the downtime to begin at 7:00 p.m. EDT.

Update: We won't be taking the servers offline until 4:00 p.m. EDT.

Greetings,

The update of Ultima Online to the new account center begins this afternoon.

Downtime for game servers begins 2:30 p.m. 9:00p.m. EDT. We expect the game servers to be down for a few hours and return this evening.

We will keep you updated as we have more information to share.



For those who are interested, please continue to read:

What are we doing?

Currently all player account information is moved and secure.

Three items:

Account Age

Account age will not update for several days. We are migrating information from 14 year old database. In order to validate this volume of records, we are taking additional time to test and verify all individual accounts are correct before declaring the migration complete.

Code Redemption

DO NOT yet redeem your gametime codes. We discovered additional steps we need to implement before allowing players to redeem gametime cards. We will take steps to ensure all players whose gametime has lapsed can continue to play the game.

Logins

When the game comes back online, the Return to Britannia program will be disabled. If you have trouble getting into the game please contact Customer Support.

Our priorities are to move all your information securely, make certain we have all the new customer support tools are in place for this transition, and to return you to the game as quickly and safely as we can.

Again, thanks for your patience.

Calvin